FAQ                    |  General  |  Technical  |

Frequently Asked Questions
  1. What is Rights-Managed?

  2. What is Royalty-Free?

  3. What is the difference?

  4. What is a CD?

  5. What are Collections?

  6. How can I search better?

  7. What is "Show more like this"?

  8. What if I can't find what I want?

  9. What is a Lightbox?

  10. What is a Cart?

  11. What file sizes do the images come in?

  12. How much do your images cost?

  13. How do I download comp images?

  14. Is my browser compatible with SuperStock.com?

  15. I saw one of your images on WebShots.com,
    how can I purchase a poster/print from you?

What is Rights-Managed?

Rights-managed images are sold and priced based on how they will be used. You may request exclusive rights to the image for a set time, preventing it from being used by other agencies or competitors. To find the cost of an RM image license, click on the "$" icon under the image thumbnail. The system will then ask for usage characteristics and download size, and will quote you a price based on your input. You may change your input at any time prior to checkout. Rights-managed images are noted by the code RM next to the image.

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What is Royalty-Free?

Royalty-free images are priced based on the purchased file size and not on how or what you are using them for. Prices for RF images can be found by clicking on the image thumbnail, or by adding the image to your shopping cart. The purchaser of any RF product has continued usage rights without having to pay additional royalties. Royalty-free images are noted by the code RF next to the image.

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What is the difference?

For most creative directors, the most important consideration is the image itself, that one shot that perfectly fits the needs of your project.

Rights-Managed images are ideal when sophisticated projects need sophisticated images, big-name clients need big-name photographers, multi-faceted campaigns need multi-faceted support, and unique advertisements need usage controls. Only the best traditional stock agencies can meet such demands.

Royalty-Free is best for projects with smaller budgets, less demanding image criteria, or no need for usage controls. RF is also a good choice when there is a need for a larger number of images and a CD might be the best choice.

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What is a CD?

A CD is a collection of Royalty-free images sold all together on Compact Disc or DVD. Images available on a CD are noted by the CD icon under the image. You may purchase either the individual images from the CD, or the entire CD. If can use more than a few images off a CD then your best option is to purchase the CD. You may also search for CDs directly from the CD Store link at the top of every page.

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What are Collections?

The SuperStock library is divided into three main collections. Every image we offer is tagged as Contemporary (recent photographs), Vintage (photography generally taken prior to 1970) or Fine Art (Contemporary, Impressionist and Masterpiece designated artwork). By choosing which collection to search in, you can quickly narrow your results into an ideal selection.

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How can I search better?

At SuperStock.com, we offer several ways to search for that perfect image. The easiest is to type what you are looking for into the search box and click "SEARCH". Selecting a Collection, RM vs. RF, Orientation, and Color can all help better define your search. Advanced Search (on the top of every page) allows you to also enter a subject category and/or Royalty-Free vendor.

Sometimes entering a single word before a phrase will return a better result. For example if you are looking for images of Taxis in New York City, then Taxi is a single word and New York City is a phrase. Search for Taxi New York City rather than New York City Taxi.

If you find an image that is a lot like what you were looking for, then click on Show more like this under the image. That will open all the images in our library with closely matching keywords.

If you still are not finding what you're looking for, contact one of our Account Executives at 1-800-828-4545 for further image research. It's fast and free.

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What is "Show more like this"?

Underneath most images you will see the link Show more like this. This link will generate a new search to find all the images that most closely identify with the image you are looking at. Virtually all our images are classified based on the image content and the Show more like this searches within that classification.

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What if I can't find what I want?

When a search reveals no results, or limited results, it is usually caused by one of two things. Either the keywords you entered were too narrow or our Library has no records to match your search criteria. This typically only happens with numerous search terms or a misspelled keyword. If your search returns zero results you will be shown a list of keywords alphabetically close to what you entered. In most cases, either clicking on a keyword or searching for a broader subject area will help you to find what you are looking for.

If you still are not finding what you're looking for, contact one of our Account Executives at 1-800-828-4545 for further image research. It's fast and free.

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What is a Lightbox?

Lightboxes are a way of allowing SuperStock.com users to keep track of images they like and narrowing their choices prior to purchase. Upon registering, you were given one "Default Lightbox". This is where all images will be sent by default when you choose to add them to your lightbox. After Registering you can create, name, delete and modify as many lightboxes as you wish. Registered users may also take advantage of Advanced Lightboxes allowing drag and drop image placement within a lightbox, printing of Lightboxes, and simultaneous use of two Lightboxes where you can move images from one to the other to better define your needs. You may view your Lightboxes on the bottom of most pages or by clicking on LIGHTBOX on the top of all pages.

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What is a Cart?

A cart is where you put the image(s) you are considering for purchase. You may add as many images as you wish and delete them at any time. Registered users can create multiple carts, name each cart, and email carts to other people. You may add to a cart by clicking on the cart icon next to an image. Images may be removed from the cart by clicking on the trash icon next to the image. No charge occurs until you check out your cart. You may view your Cart on the bottom of most pages or by clicking on CART on the top of all pages.

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What file sizes do the images come in?

(Note: Exact dimensions and file sizes will vary based upon image orientation, color pallette, etc.. The numbers below are a general approximation.)


Rights-Protected
Half Page
(hi-res)
Full Page
(hi-res)
Two Page
(hi-res)
A5 A4 A3
1.4 MB 6 MB 12 MB
6" x 9" 9" x 12" 12" x 18"
300 dpi 300 dpi 300 dpi

Royalty-Free
Half
Page
(low-res)
Quarter
Page
(hi-res)
Half
Page
(hi-res)
Full
Page
(hi-res)
A5 A6 A5 A4
50 KB 200 KB 1.4 MB 6 MB
6" x 9" 4.5" x 6" 6" x 9" 9" x 12"
72 dpi 300 dpi 300 dpi 300 dpi

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How much do your images cost?

Images are priced differently depending on the type of image you are referring to, Royalty-Free or Rights-Protected.

Royalty-free (RF)
    Royalty-free images are priced based on their individual file sizes and not on how or what you are using them for. Prices for RF images can be found by clicking on the image thumbnail, or by adding the image to your shopping cart.
Rights-managed (RM)
    Rights-managed images are priced based on how they will be licensed for usage. To find the cost of an image license, click on the "$" icon under the image thumbnail. The system will then ask for usage characteristics and download size, then will quote you a price based on such.

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How do I download comp images?
  1. If you're on the search results page, click on the image thumbnail to bring up the image preview page.
  2. To the right of the preview image, click the "Download comp" link.
  3. The download comp window will open. Right-click on the image and select "Save Picture As..." or "Save Image As...". Mac users may need to Control-click if you do not have a two-button mouse. They may also simply drag the image from the window to a location on their desktop or a folder.

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Is my browser compatible with SuperStock.com?

SuperStock.com is tested to be compliant with Microsoft® Internet Explorer 6.0 and above, Firefox and Safari on both PCs and Macs. If you are experiencing problems with our site and do not have a current version of these browsers, please use the links below to download them for free.

Internet Explorer Firefox Safari

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I saw one of your images on WebShots.com,
how can I purchase a poster/print from you?


Unfortunately, we do not sell retail reproductions of our images. We license the use of our images to other companies and organizations for specific purposes and time periods. WebShots.com maintains such a SuperStock license for the production of posters, screensavers, etc.—a license which also authorizes them to sell single copies for personal use direct to individual consumers.

If you would like to license an image for usage by your company or organization, please give us a call at 1-800-828-4545.

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